Robots are asking for tips. But who actually gets the money?
Machines are sticking out their digital palms. Your reaction could help shape the future of the service industry.
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Hotels can refuse tourists tap water, Italy's top court rules
A tourist’s simple request for a glass of tap water at a hotel restaurant in the Italian Dolomites has culminated in Italy’s top court ruling that being served water from the tap is not a consumer right, after a lengthy and costly legal saga…
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The Weighted Hotel Minibar Is Wildly Outdated
The minibar is supposed to encourage spontaneous indulgence. Sensors totally kill the mood.
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From Hyatt to Holiday Inn, America’s free hotel breakfast is facing a K-shaped economic threat
At some point in the 1980s and 90s, the free hot breakfast became a staple of the hospitality industry. At many a Holiday Inn or Hampton Inn, the lobby at 8 a.m…
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What 2025 really taught us about hospitality
A firsthand reflection on the trends, truths, and evolving behaviours shaping the future of the Indian F&B industry.
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Former outback pub manager claims ‘rape me’ messages to worker were ‘work terminology’
The former manager of a famous outback pub in a West Australian tourist hotspot has told a jury that messages he sent to his employee asking her to “rape” and “abuse” him were “work terminology”.
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Hong Kong’s leading hotels capitalise on the sparkling tea trend
Two of Hong Kong’s 5-star hotels — The Peninsula and The Royal Garden — have launched own-label sparkling tea brands, developing existing tins to reach new consumers.
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No bed, just breakfast: Hotel buffets sizzle with walk-ins in new dining trend
Around 7:30 a.m. on a recent Thursday, a sharply dressed man in his 40s strolled into a buffet restaurant of a hotel in Yeouido, western Seoul, with the ease of a regular.
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Why Your Favorite Server Quit — the Real Cost of Hospitality Burnout
Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
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