Rooms Division (Front Office, Housekeeping & Reservations/Revenue Management)

The Front Desk (Reception) and immediate area must be kept clear and uncluttered at all times. All work areas, shelves etc. that are visible to the guest must be kept clean and organised…
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The hotel’s registration card is an important part of the check-in process when registering the guests in the hotel…
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The process of combining two or more guest profiles into a single profile to eliminate duplicates and consolidate information.
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Purpose: A guest profile is a record of the guests who stayed at or came to our property and usually consists of important information: name, email, address, contact details, historical transaction, guest actions, preferences and more information…
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