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An uneven rebound is favouring established operators as tight supply constraints raise the barriers to entry
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A small California city came into national view this week after a late-night host publicized its police department’s widespread surveillance network and questioned why its cameras had recorded a hotel property and its pool “for hundreds of…
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Expedia Group Inc. raised its annual sales forecast, signaling that consumers aren’t being deterred by higher hotel prices and airfare.
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The Competition and Markets Authority (CMA) has confirmed it is continuing to investigate suspected anti-competitive conduct by three leading hotel groups and hotel data analyst CoStar following six months of information gathering…
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The Middle East was the weakest-performing region for the world’s largest hotel operators, as the Iran war dented otherwise strong global results this earnings quarter.
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Commissionable room nights rose 11.8% in the first half. The commission per night rose 0.8% — everywhere else in distribution, growth is the thing that gets repriced
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Hotel groups’ revenue growth is increasingly diverging from franchisees’ profitability.
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Marriott is deploying a new e-commerce strategy with destination-specific drops, selling the same decor and furniture found in its hotels as customers continue to impulse-buy based on travel experiences…
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Hotel loyalty programs are shifting focus from just points and free nights to enriching the entire travel experience. Global Hotel Alliance (GHA) is leading this evolution with its DISCOVERY program, adopting a "quality over quantity" approach to…
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A couple of Saturdays back, a supplier asked us to block a user: 3,000-plus searches on one property, one set of dates, in 40 minutes. Normally that's fraud. It wasn't. It was an AI agent, a model wired to a headless browser…
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If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
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A university has bought a recently-closed hotel and restaurant as part of a £15m investment programme, aimed at expanding hospitality training and creating more than 150 jobs across the city.
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Access Hospitality has warned that many hotels are not ready to use artificial intelligence effectively, limiting the value they can get from AI tools.
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New Radisson Hotels app in ChatGPT helps travelers move from trip intent to relevant hotel options, live rates, and direct booking paths, advancing Radisson Hotel Group’s agentic commerce strategy.
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Hilton President and CEO Chris Nassetta reached back to COVID days to give context to some of the lodging company’s newest initiatives to alleviate the financial stress its hotel owners have endured.
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The new search tool allows travellers to enter requests in everyday language rather than relying only on standard filters.
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Olaf Gröger, director at Hyphen, explores why office-to-hotel conversions are becoming Europe’s next hospitality opportunity.
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China’s months-long antitrust probe into Trip.com Group Ltd. ended with a multi-billion-yuan penalty on the nation’s largest online travel agency, but the action does little to ease the fierce price wars gripping the domestic hotel sector…
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