Robots are asking for tips. But who actually gets the money?
Machines are sticking out their digital palms. Your reaction could help shape the future of the service industry.
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Travelodge boss quits amid fallout over hotel chain’s security failings
Joanna Boydell steps down after widespread criticism over company’s handling of guest safety issues
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Italian luxury hotels attract $636 million: Chris Hohn’s fund bets on their debt
The British fund TCI, led by financier Chris Hohn, holds $636 million in debt backed by four of Italy’s finest hotels. This information is worth noting, not for the amount, but for the form it takes: it is not an acquisition, it is a loan…
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The High Court of Justice of the Canary Islands has issued a landmark ruling for the tourism sector in the archipelago. The decision fully upholds the lawsuit filed by the CC.OO and UGT unions against the companies that make up the Riu Group…
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Financial Controls - Three Things at Breakfast
Ask most owners where their breakfast food cost problem lives and they will point at the kitchen, the supplier, or the person setting up the buffet at five in the morning. In my experience, they are almost always pointing in the wrong direction…
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Who Is Paying for This Wave of Luxury Hotel Investment
This article asks only two financial questions: who is supplying the capital for the current wave of luxury hotel investment, and who absorbs the loss when returns fall short…
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Hotel robotics leader wins Marroit and Atour as clients—but still can’ t turn a profit
Gross margins on hardware keep getting squeezed, even as R&D and sales expenses continue to climb.
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The hotel franchise agreement helped build an industry. Is it still equitable?
Around 12%. That’s the percentage of room revenue a hotel franchisee typically will pay a franchisor for the right to use their name and likeness and all the accouterments that come with it.
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What Happens When Influencers Find Your Favorite Hotel?
A luxury hotel’s greatest asset is the one thing it increasingly struggles to advertise: privacy.
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Regent Taipei becomes first hotel to recruit foreign technical staff
Regent Taipei has become the first hotel in Taiwan approved to hire foreign technical personnel under a newly expanded government employment scheme, the Ministry of Labor said today.
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South Korea introduces two-stage hotel star rating checks
South Korea has adopted two-stage hotel rating checks, including unannounced inspections and anonymous overnight assessments for four- and five-star properties.
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Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door session recently took place on the sidelines of HITEC San Antonio under the Chatham House Rule. It brought together the chief executives of the world’s leading property management systems (PMS) and global hotel group CIOs to openly…
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Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
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Ownership change at Grand Metropolitan Hotels Group
Gravity Capital Hong Kong has become the new shareholder of Grand Metropolitan Hotels Holding B.V., marking the conclusion of the former joint venture structure with VZB.
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12 rules for the hotel breakfast buffet
Ditch the PJs, leave cleaning to the pros and use the right tongs.
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According to multiple media reports, the standalone property project located at No. 233 South Shaanxi Road, Huangpu District, Shanghai – the Mia Hotel – has completed equity delivery…
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Hong Kong hotel sector recovery elusive for unprepared investors
An uneven rebound is favouring established operators as tight supply constraints raise the barriers to entry
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California police department caught 'passive monitoring' hotel pool
A small California city came into national view this week after a late-night host publicized its police department’s widespread surveillance network and questioned why its cameras had recorded a hotel property and its pool “for hundreds of…
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