Most hospitality technology projects do not fail because the software is wrong. They fail because the wrong people are in the room when it is configured, and the right people are too busy to learn it once it goes live…
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How public support can make a deal stack up
Public support can take many forms when it comes to getting a project off the ground, but today, there is one critical type of support many hotel developers don’t just want, they need: public incentives…
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An “Above and Beyond” Strategy Doesn’t Work
This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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Chinese woman pays 280 times room rate after flooding hotel over denied cancellation request
A Chinese woman who flooded her hotel room in anger after her cancellation request was refused eventually paid almost 280 times the original room rate.
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Hotels get in on the experience economy
Hotels are betting big on the experience economy and are revamping their digital platforms to become travel marketplaces that curate and sell memorable moments alongside their rooms…
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Is AI going to make hotel websites obsolete?
We are already witnessing the emergence of the Personal AI Agents. ChatGPT Operator, Google Gemini AI Agent, Microsoft Copilot AI Agent, Claude AI Agent, etc…
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LodgIQ Launches its Guide to Future-Proof Hotel Revenue Management Strategies
New resource offers actionable insights for hotel owners and revenue managers seeking integrated commercial approaches
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Loyalty, Labels, and the Modern Hotel Model
If you’ve watched hotel sponsorships lately you may have noticed: the name they are advertising aren’t the company or hotel brands. Instead of Marriott or Accor, it’s Bonvoy or All. These loyalty programs are becoming the central identity of the big…
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Take a break, take a new hotel brand
James Bland, managing director of BVA BDRC, discusses why the hotel sector is unlikely to suffer from brand fatigue any time soon.
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7 hotel industry trends to keep on the radar for 2025
The hotel industry is poised for significant shifts in 2025, with private- equity (PE) firms continuing to play a prominent role in hotel asset acquisitions. As economic conditions evolve, emerging trends in experiential travel, asset positioning…
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Is social media a viable distribution channel in hospitality?
According to Skift’s State of Travel 2024, social media is the preferred online source for trip planning for 32% of travelers, ahead of official sites, Google, review sites, travel influencers, offline sources like friends and family, etc. Stelico…
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Gordon Ramsay to cater F1’s pit garage hospitality offering at 10 races
Celebrity chef Gordon Ramsay has signed a partnership with Formula 1 to supply food for the championship’s pit garage hospitality suites at 10 2025 races.
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Don’t wait for January: Why hotels should launch New Year campaigns right after Christmas
Without wishing away the end of the year too quickly, we are already looking ahead and would like to share our insights on optimal timing to launch New Year marketing campaigns that will maximise direct bookings and revenue in 2025…
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Hong Kong Ocean Park Marriott Hotel’s new Suite of Dreams—a part of its collab with Manchester United—is a dream come true for football fans.
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4 hospitality trends to watch in 2025
2024 is quickly drawing to a close and with it a strong year of demand for the travel industry. According to Amadeus’ business intelligence data, 5% more hotel room nights were booked globally from January – October 2024 compared to the same time…
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Hotel Sales Training Lessons Learned From A Top-Tier Real-World Practitioner
While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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Case study: How The Coniston Hotel boosted direct bookings by 70%
Forging a meaningful relationship with guests is something The Coniston Hotel Country Estate & Spa in Skipton, North Yorkshire has always excelled at. A family-run business for more than 50 years, the hotel recently partnered with Journey to…
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