Most interesting

BWH Hotel Group announced that David Kong, president and CEO, will be retiring at the end of 2021. Kong, the industry’s longest running CEO, joined Best Western Hotels & Resorts in 2001 and was named CEO in 2004…
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The U.S. hotel industry has been struggling with its labor shortage since before the COVID-19 pandemic, and the resulting drop in and outsized recovery of demand has only exacerbated the problem.
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In today’s highly competitive online travel marketplace, it is vital that hotels understand who their consumers are and what their decision-making process entails when making hotel bookings.
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As the hotel industry continues to recover from the ongoing COVID-19 pandemic, there will almost certainly be opposing views on which pandemic-related service adjustments will have future staying power…
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Employers in the United States have encouraged their employees to get vaccinated against Covid-19 to make their workplace safer and protect employees, their families, and their communities…
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The Covid-19 pandemic boosted an already growing trend of dog owners traveling with their pooches, and hotels are stepping up with lenient policies and extra amenities to entice guests who don't want to part with their canines…
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Hotels or accommodation providers get a variety of guests. While it may not be possible to give them strict labels, it is considered useful to segment the guests under certain categories…
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Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts has designed the hotel room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA…
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