How to Reduce Unpredictable Guest Behavior
The Importance of Automated Forecasting of True Inventory Availability
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Hilton offers “paws-itive” experiences
With more and more travelers taking their pets with them on their trips, Hilton’s extended-stay brands Homewood Suites by Hilton and Home2 Suites by Hilton have teamed up with Mars Petcare for a pet-friendly travel experience…
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8 digital marketing trends that will still be relevant in 2022
Digital marketing no doubt is changing constantly. But take a pause here. If you look closely behind all these shifting tectonics, there are a few core principles that form the foundations of every marketing campaign…
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4 Reasons Why It's Critical to Resolve Agent Voice Quality & Connectivity Issues in Real-Time
As we've all experienced, it can be a hassle to have to call a company's customer service or contact center in order to resolve an issue you are experiencing…
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IHG Announces Retirement of Patrick Cescau As Chair
InterContinental Hotels Group ("IHG") today announces: The retirement of Non-Executive Chair Patrick Cescau from the IHG Board, effective 31 August 2022…
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Hospitality Financial Leadership – Why Is Hotel Accounting Different?
I heard this about 40 years ago and it has stuck with me. I was a newbie cocktail waiter working part time in my hometown hotel…
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How are Millennials Influencing the Hospitality Industry?
Millennials are now the largest adult cohort worldwide with roughly 1.8 billion people equaling 23% of the global population…
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AAHOA President/CEO Ken Greene (pictured above) will leave the organization in February to pursue another opportunity. The AAHOA board of directors will immediately begin its search for his replacement…
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