The First Rule of Personalization: How to Not Annoy the Customer
Personalization is more than an advertising industry buzzword—it is one of the most common goals of modern marketers.
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The First Rule of Personalization: How to Not Annoy the Customer
Personalization is more than an advertising industry buzzword—it is one of the most common goals of modern marketers.
read more
Hospitality website comes up short as it tries to list ‘benefits of Brexit’
"In the interest of balanced reporting we are detailing the benefits of Brexit to the hospitality industry across the UK. To date none have been identified."
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How Too Much Reliance On Technology Can Ruin Hospitality for Good
Everybody in hospitality is saying “COVID has changed everything.” Well, if this is true, how come almost all of those spouting off about the new dynamics act as if nothing changed? This makes me wonder if our philosophies and marketing are now…
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Wellness’ pandemic challenge: Grieving guests
Advisors are finding that some clients’ needs go beyond a simple vacation. For travelers dealing with loss or a major life change, emotional healing is the goal.
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AHLA: Nearly 500,000 hotel jobs won’t return by year-end
Midway through 2021, a new report and state-by-state job loss breakdown released by the American Hotel & Lodging Association (AHLA) find that while leisure travel is starting to return, the hotel industry’s road to recovery from the pandemic is long…
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Marriott’s new CEO sat down with TPG to talk Bonvoy benefits, hot breakfast and more
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page…
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LUFTHANSA MAKES CONTROVERSIAL INFLIGHT ANNOUNCEMENT CHANGE
Traditions. We love them almost as much as we hate them. Simultaneously holding us back and keeping us in check. Giving us a sense of identity but restricting us. Providing us with a foundation but one with holes in it…
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New York icon Ian Schrager has seen the high-end hotel future: We’re carrying our own bags
‘Who needs all those luxuries from Europe in the 17th and 18th centuries?’ Schrager says of his contemporary, Lower East Side hotel
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