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To ensure high standards of service and safety in the hotel restaurant, maintain a professional atmosphere, create a comfortable environment for guests and employees, and adherance to internal regulations…
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There are many variations to serve food to guests, but most can be categorised under following five styles: plate service, cart service, platter service, family-style service and buffet service…
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Food and beverage service employees must provide knowledgeable, friendly, uniformed, well-groomed, and courteous. Being a personality, real and approachable will open the road to excellent service and a real connection…
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The Front Desk (Reception) and immediate area must be kept clear and uncluttered at all times. All work areas, shelves etc. that are visible to the guest must be kept clean and organised…
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The hotel’s registration card is an important part of the check-in process when registering the guests in the hotel…
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The process of combining two or more guest profiles into a single profile to eliminate duplicates and consolidate information.
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Purpose: A guest profile is a record of the guests who stayed at or came to our property and usually consists of important information: name, email, address, contact details, historical transaction, guest actions, preferences and more information…
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