Department: Front Office (Reception)
Supervisor: Front Office (Reception) Manager
Responsible: All Front Desk Agents

Types of documents

  • All guests must present a valid passport (or equivalent identity document for citizens) upon check-in.
  • Additional Documents: Foreign guests may need to provide a visa and migration card if applicable.
  • Passport copies, photos are forbidden. Driving licenses are also couldn't be registered.

Profiles

  • Guest profiles should be filled in with all passport details (you could do it after check in so that guest won't wait).
  • Nationality and country are also obligatory to add.

Make scan of the documents

  • The hotel is required to make a scan of the guest's passport and any relevant visas for their records.
  • Guest has the right not to give permission for scan, in that case ask the guest to fill in special form. That procedure is possible for Russian guests only. Foreign guests documents must be scanned for proper registration in Federal Migration Service (FMS).

Hotels must register guests with the Federal Migration Service (FMS) within 24 hours of check-in

  • Guests should receive a registration slip or confirmation, which may be needed for further travel within Russia.
  • Handle all personal information in accordance with data protection regulations

Important things to pay attention to:

  • Ensure that copies of passports and other documents are stored securely.