Top Five Qualities of Successful Hotels
A thriving hotel is something to be proud of. Getting a hotel to a place where it is profitable and successful takes lots of work and careful consideration. Hotels impact guests’ lives in ways that few other businesses do…
read more
Jamba Robotic Kiosk Opens In Travel Stop
Love's Travel Stops in Williams, California, debuts a Jamba by Blendid Robotic Smoothie Kiosk.
read more
This Is How To Communicate With Customers
In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
read more
Recruitment Fraud Is A Serious Problem When Hiring Staff
Have you ever been cheated, exploited, manipulated, and jerked around by a candidate who wanted a job in your organization? You may have, but perhaps you don’t know.
read more
Upscale extended-stay hotels move toward near-term recovery
We knew it would happen sometime. According to The Highland Group’s U.S…
read more
Famed photographer Roger Moukarzel discusses the Hilton Waitographer initiative
Roger Moukarzel is a firm believer in the power of photography in the hospitality world…
read more
Hospitality: Consider this your Cybersecurity Wake-up Call
Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
read more
FOUR TIPS TO FIGHT HOME-SHARING THIS FALL
As we cap off an incredibly busy, post-pandemic summer, one question that all hoteliers should be asking is: will these occupancy levels last? Autumn typically sees a drop-off, but with the pent-up demand now partially expunged and a looming…
read more