Hotels in hackers’ sights as technology replaces personal touch
Hospitality businesses are the third most targeted for cyber attacks as they gather more customer data
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Most interesting
How To Increase Profits Using Direct Booking?
Direct booking is a trend that is becoming more and more popular among guests. They want to receive a full offer, without intermediaries and with 24/7 reservation access…
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BEST WESTERN GIVES VĪB REBOOT FOR SMALLER MARKETS
Best Western Hotels & Resorts announced last week the relaunch of its urban, upscale boutique brand, Vīb, putting its money where its mouth is by investing US$20 million (including land) to create the prototype property in Tempe, Arizona, marking…
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Six Golden Mantras for Managing Human Resources Post-Covid
Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have envisioned where we are today.
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Wyndham signs 50 properties for "Project Echo" extended stay brand
Wyndham Hotels and Resorts has unveiled plans for a new extended-stay brand, and says it already has 50 properties in the initial pipeline.
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JW Marriott Anaheim rolls out seed-to-table program
Well-being initiatives have certainly been on the rise in the hotel industry, with sustainability and sanitation measures trending upward, especially post-COVID…
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Shortages from vanities to stemware: Supply chain woes hit hotels
For many hotels and resorts, snags in the global supply chain have made it incredibly challenging to procure everything from headboards to cabinets -- even chicken.
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Hotel Guest Service: Have Amenities Changed for Good?
During the pandemic we had to make changes driven by the need for more robust health and safety, to ensure that everything was hygienic and because everything needed for every stay had to be dry cleaned afterwards, we had to be more efficient, only…
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