Management

Lying on an insurance application has consequences – as one Oklahoma hotel discovered after a guest was fatally shot on its premises.
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Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Sometimes, it’s the most obvious thing that is overlooked. For all the talk in the hotel industry around asset-light this and asset-light that, there is the other side: somebody has to hold the asset to make it all work. And it took an asset-light…
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Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep.
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Watchdog is probing whether hoteliers broke competition law by sharing sensitive market data
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We learn how Mexico’s largest hospitality group is offering a uniquely Mexican experience, and looking into taking that experience international.
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Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility…
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You do not need a sales mix report to know what your top sellers are…
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Minor International Pcl — Thailand’s largest hotel and restaurant chain operator — plans to set up its first real estate investment trust worth about $1 billion, and is exploring a Hong Kong listing of its restaurant unit to raise funds for debt…
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Making the important choice between fried and scrambled eggs, or both, at the hotel breakfast buffet is one of the many highlights of going away.
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The Washington Hotel brand in Japan has announced that that its servers were compromised in a ransomware attack, exposing various business data.
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At some point in the 1980s and 90s, the free hot breakfast became a staple of the hospitality industry. At many a Holiday Inn or Hampton Inn, the lobby at 8 a.m…
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New Indonesian government rules will require all hotels, villas and short-term accommodation to hold valid licences by March 2026 or risk being removed from online travel agency (OTA) platforms, the Ministry of Tourism has announced…
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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The world’s most expensive hotels charged record prices last year as wealthy travellers splashed out for access to amenities such as hyperbaric oxygen therapy and sound baths, defying a slowdown in the broader luxury sector…
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Three very different hotel organisations - an owner‑operator, a third‑party manager, and a brand affiliation group - are demonstrating how decisive leadership can reshape portfolios, strengthen performance, and prepare businesses for a demanding…
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A reorganisation will see Lemon Tree Hotels and its affiliate Fleur Hotels split ownership and operations, preparing for further growth
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Luxury is going to have a bumper year in 2026 and events are going to play a big part in that. Across sport, music and culture, the coming year’s events calendar reads less like a list of one-off demand spikes and more like a map for luxury travel…
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Hotel profitability is under increasing pressure due to inflationary headwinds and payroll increases. Relying on traditional income sources is no longer enough: owners, operators and asset managers are now identifying alternative sources both within…
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New legislation, set to take effect in late February, will change the way hotels can advertise their nightly rates and help fight against predatory pricing.
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For most hoteliers, seasonality means fluctuating demand and shifting rates. For Arctic SnowHotel & Glass Igloos in Finnish Lapland, seasonality defines the business…
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The rule requires hotels operating in, or marketing to, New York City to show the full price upfront, including mandatory fees and credit card authorisations.
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This annual market report from Hotel Owner delivers a comprehensive analysis of the UK hotel market, ranking the top 50 UK-registered hotel businesses and assessing the economic and operational forces shaping the sector. By examining scale…
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It’s Game Over for Atari’s plans to build a hotel in Las Vegas. Only one of its eight prospective U.S. hotels is still in any stage of development.
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