The Savoy Hotel sheds jobs as losses widen
Losses widened at The Savoy Hotel as it shed jobs during its latest financial year while a major renovation project started.
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Management
Roundtable: “The changing face of luxury service”
From a more relaxed service style to empowering your team members, how can luxury hotels ensure they are providing the kind of service that modern guests want? In partnership with Leading Quality Assurance (LQA), Boutique Hotelier gathered industry…
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Alex Sogno, CEO, Global Asset Solutions, discusses the role of asset management amidst the growth of third-party operators in Asia.
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Iconic London hotel fined over horror fall which left engineer with broken neck
An iconic London hotel has been fined £300,000 after a gas safety engineer plunged down a concrete staircase in a horror fall which left him with devastating injuries…
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In the early 2000s, the online travel landscape looked very different from today. Expedia, Orbitz, Hotels.com, Travelocity and CheapTickets all operated as independent companies, competing aggressively for consumer attention…
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Hotels are one of the most compelling – and misunderstood – asset classes in commercial real estate.
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Independent hotels face pressure as global travel market shifts in 2025
Independent hotels worldwide are navigating a market shaped by rising operational costs, persistent staff shortages, and evolving traveller expectations.
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Why is an illegally built hotel in Benalmádena still standing and remains open for business?
In April 2021, a Supreme Court ruling declared final a judgement ordering the demolition of the building, which has not yet been enforced
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Why so many hotel owners are making the switch to third-party managers
A growing number of hotel companies are shifting day-to-day management activities from hotel brand managers to third-party management companies.
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To create real value, think like a guest
Let’s talk about revenue management.
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LTI announces the World's Best Luxury Hotel Brands 2025
This is not just another ranking: over the past year, LTI - Luxury Travel Intelligence - has employed a meticulously defined assessment process, throughout which our rigorous algorithm evaluates the performance and values of luxury hotel brands…
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A Surprise Awaited These Travelers at Check-In: The Hotel Was Closed
Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay.
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Loyalty Programs: Who’s Really Winning?
I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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Noble House preps for next moves
The next-generation Colee family leadership of owner-operator Noble House Hotels & Resorts is gearing up for what they expect to be increasing opportunity for equity participation, acquisition and third-party management growth by launching an…
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IHG Hotels & Resorts teams up with China’s King Pro League
Multinational hospitality company IHG Hotels & Resorts (IHG) has announced a collaboration with the Chinese professional Honor of Kings (HoK) league, the King Pro League (KPL). Financial terms of the partnership were not disclosed…
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How to turn hotel spaces into multipurpose venues
Today’s hotel guests arrive with high expectations. They want more than a place to sleep—they’re looking for experiences that justify premium rates and create lasting memories. That means every square inch within a hotel needs to do more…
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The most complete infographic of all the hotel brands of the global hotel industry
About a year ago, I shared the Hotel Brand Pyramid a chart I had picked up at a seminar. It turned out to be both old and incomplete, and the feedback came in fast: wrong brands, missing brands, and far too simplistic for today’s hotel landscape…
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Hotel Sales Teams Need Fewer Leads, Not More
Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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How the 'asylum king' worth £400 million ran Britannia Hotels into the ground
Even if you're disdainful as to the validity of online hotel reviews, customer feedback that contains phrases including 'absolutely dire' and the words 'drab', 'grimy', 'smelly', and even 'disgusting', may give even hardened digital cynics pause for…
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Hotel Miramar ceasing operations at end of October; 108 employees to be laid off
Hotel Miramar Singapore will cease business operations at the end of October, it was announced on Friday (Aug 29), a move that would see 108 employees laid off.
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Luxury hotel REIT Braemar up for sale
The luxury hotel REIT said it doesn’t believe it “can flourish in today’s market environment” and will begin the sales process immediately.
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Hotel pricing in 2025: Key takeaways for hoteliers from H1 to H2
Economic uncertainty and shifting traveler habits reshaped hotel rates in early 2025. While most regions felt the pressure, a few notable markets managed to defy the trend.
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Booking.com and hotels increasingly go their separate ways
Hotels are reporting a significant recent drop-off in sales from online travel agencies (OTAs), particularly Booking.com, after “leaning” away from them in recent years, alongside other broader industry trends…
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Adaptable Ascott leans in to new models
The Ascott Ltd…
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