Department: Front Office (Reception)
Supervisor: Hospitality Leader
Responsible: Front Office (Reception) and other Staff with system access

Pet Acceptance

  • Types of pets allowed are dogs and cats.
  • Weight restrictions - pets under 8 kg.
  • Veterinary Passport should be given to reception staff on check in
  • The hotel must present to the guest for signature upon check-in a copy of the hotel’s Pet policy. The signature represents the guest’s receipt of the hotel’s policy and the guest’s agreement to comply with all guidelines.

Fees and Deposits

  • Additional fee depends on your Hotel policy, it is taken daily.
  • Deposit is refundable and also is taken due to Hotel's policy.

Designated Areas

  • No Pets are permitted in food and beverage outlets.
  • All Pets must be either enclosed in pet carriers or restrained on a leash at all times.

Guest Responsibilities

  • No Pets are permitted in food and beverage outlets.
  • All Pets must be either enclosed in pet carriers or restrained on a leash at all times.
  • Owner must be present while any member of the hotel staff is servicing the guestroom (housekeeping, engineering, room service, etc).
  • Pet must be restrained or removed from guestroom while hotel staff is present working in room.
  • Notification of Front Desk when leaving Pet unattended in guestroom and use of ‘Pet in Room’ door hanger

Pets comfort

  • The hotel must have available upon request Brand approved: bowls, pet pillow, place mat, and travel tote. Optional items may include toys, waste bags and litter boxes.

Important things to pay attention to:

  • By following standard we ensure the safety of all guests and staff by managing the presence of animals in shared spaces.